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FAQ

Kuaiya Help Center

Six categories of common questions.

How to download and install Kuaiya?
  1. Visit kuaiyaya.com.cn and click the "Download" button on the homepage.
  2. The system auto-detects your device, or you can pick Windows, macOS, Android, iOS or router manually.
  3. Click "Download" to get the latest installer and find it in your browser's download folder.
  4. Double-click the installer; if a security prompt appears, choose "Run anyway" or "Allow".
  5. Follow the wizard and click "Next" until installation completes, usually under a minute.
  6. Open the client, register or log in, and start your free connection experience.
Which platforms does Kuaiya support?
  1. Windows desktop, compatible with Win 7 and above.
  2. macOS desktop, compatible with 10.13 and above.
  3. Android client for 6.0 and above phones and tablets.
  4. iOS client for 12.0 and above iPhone and iPad.
  5. Router firmware for OpenWrt and ASUS for whole-network acceleration.
  6. One account supports multiple devices simultaneously.
Is Kuaiya safe?
  1. High-strength end-to-end encrypted tunnel prevents data eavesdropping.
  2. Strict no-logs policy: no browsing history or access records are stored.
  3. Industry-standard encryption protocols secure the whole session.
  4. All nodes are audited and block malicious traffic and phishing.
  5. The client updates frequently to patch security vulnerabilities.
  6. Users can review the privacy policy at any time.
How is the acceleration effect?
  1. Smart routing detects node quality and picks the lowest-latency line.
  2. Most quality nodes reach 23-60ms latency with stable response.
  3. Dedicated bandwidth reaches up to 86 Mbps for HD streaming.
  4. Game lines optimize routes to cut latency, lag and disconnects.
  5. Auto load balancing spreads traffic to avoid peak-hour congestion.
  6. Manual node switching is available with speed test data.
How to fix connection failure?
  1. First try switching to another node to rule out a single-node fault.
  2. Check your local network, restart the router or switch WiFi/mobile data.
  3. Make sure the client is the latest version for compatibility.
  4. Check if firewall or security software is blocking Kuaiya.
  5. Quit and reopen the client, or log out and log back in.
  6. Contact 24/7 support if none of the above works.
Is Kuaiya free?
  1. Kuaiya offers a free version with basic acceleration features.
  2. The free plan includes public nodes and basic bandwidth for daily use.
  3. Paid plans unlock more nodes and higher bandwidth.
  4. Paid plans add game lines, more regions and priority support.
  5. New users usually get free trial hours.
  6. See the download page or client for pricing details.
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